Effective Date: 1 August 2026

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1. Introduction

SOLVARA L.L.C-FZ (“SOLVARA,” “we,” “us,” or “our”), a company registered in the Meydan Free Zone, Dubai, United Arab Emirates, respects your privacy and is committed to protecting the personal data you share with us.

This Privacy Policy explains what information we collect through www.solvaracreative.com (the “Site”), how we use and share it, and the choices and rights available to you. By using the Site, you agree to the practices described in this Policy.

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2. Information We Collect

2.1. Information You Provide Directly

• Contact and inquiry forms: name, email address, phone number, company name and project details you submit
• Newsletter and email list sign-ups: name and email address
• Social media automations: your Instagram handle and any name, email or phone number you choose to share, when you respond to an automated message flow (e.g., DM keyword triggers)
• Discovery call and booking requests: name, email address and scheduling preferences

2.2. Information Collected Automatically

When you visit the Site, we automatically collect certain information through cookies, log files, and analytics tools, including:

• IP address, browser type and version, device type, operating system
• Referring URL, pages visited, time spent on pages, and click activity
• General geographic location (derived from IP address)

2.3. Information From Third-Party Platforms

• Google Analytics: aggregated and individual usage data used to understand Site traffic and behavior
• Meta (Facebook/Instagram) Pixel: data about your interactions with our ads and Site, used for ad measurement and retargeting
• Email marketing platform: open rates, click activity, and engagement with our email campaigns

2.4. Payment Information

SOLVARA does not directly collect or store full payment card details. If you make a payment (for example, a project deposit), it is processed by a third-party payment processor, whose own privacy policy governs that transaction.

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3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested information
• Deliver, manage and improve our services
• Send newsletters and marketing communications
• Measure and improve the performance of our Google and Meta advertising
• Analyze Site usage to improve content, functionality, and user experience
• Comply with applicable legal obligations and enforce our agreements

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4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies, including:

• Essential cookies: required for basic Site functionality
• Analytics cookies (Google Analytics): help us understand how visitors use the Site
• Advertising cookies (Meta Pixel): used to measure ad performance and deliver relevant ads
• Email tracking pixels: used by our email marketing platform to measure opens and clicks

You can control or disable cookies through your browser settings. Disabling cookies may affect some Site functionality. Where a cookie consent banner is displayed on the Site, your preferences selected there will govern non-essential cookie use.

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5. How We Share Your Information

We share information with:

• Service providers: Google (Analytics), Meta (advertising and Pixel), our email marketing platform and our website hosting platform, each of which processes data under its own privacy terms
• Professional advisors: legal, accounting, or other advisors, where necessary
• Legal and regulatory authorities: where required by applicable law or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets

We do not sell your personal information.

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6. International Data Transfers

Google, Meta, our email marketing platform and our hosting provider may process and store data on servers located outside the United Arab Emirates, including in the United States and European Union. By using the Site, you acknowledge that your information may be transferred to and processed in countries with data protection laws that may differ from those in your home jurisdiction.

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7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Marketing contact information is retained until you unsubscribe or request deletion.

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8. Your Privacy Rights

8.1. UAE Residents

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”), and subject to its exceptions, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to legal exceptions
• Object to or request restriction of certain processing
• Request data portability
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, contact us using the details in Section 13.

8.2. California Residents

If you are a California resident, applicable state privacy law (CCPA/CPRA) may give you the right to:

• Know what categories of personal information we collect and how it is used
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising

SOLVARA does not sell personal information. If you would like to opt out of Meta Pixel-based advertising, please contact us or adjust your ad preferences directly with Meta.

We will not discriminate against you for exercising any of these rights.

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9. Children’s Privacy

The Site is not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

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10. Data Security

We use reasonable technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the most recent revision. Material changes will be indicated on the Site.

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13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at hello@solvaracreative.com.